Swiss4win.ch

General Conditions of Bonuses and Free Spins

Casinò Lugano SA, based in Via Stauffacher 1, CH-6900 Lugano, Switzerland (“Casinò Lugano”), manages the website www.swiss4win.ch (hereinafter also referred to as the "Website"). On the swiss4win.ch gaming website, each User has the opportunity to win cash for a cash bet.

In the following, the references to Swiss4Win are to be understood as made towards Casinò Lugano, owner of the Website and the related rights.

All rights relating to Swiss4Win are exclusively of Casinò Lugano. Casinò Lugano is regulated and supervised by the Swiss Federal Gaming Board (www.esbk.admin.ch) and is the holder of the Swiss license n. 516-011-01.

Swiss4Win may offer the User free games (hereinafter referred to as "Free Spins") and free game credits (hereinafter referred to as "Bonuses"). These games and/or credits can be linked to a deposit activity, or other, as indicated in the respective section of the promotional page of swiss4win.ch. Swiss4Win determines the conditions to allocate Bonuses and Free Spins and informs Users of the respective methods.

If the User is offered Bonuses in the context of different promotions, it is possible to obtain the Bonus of a single promotion at a time, despite the possibility of participating in multiple promotions. For each promotion, once the game requirements of the active Bonus have been completed (as indicated in the promotion regulation and displayed in the Game Account), the Bonus which will be joined later will be activated, respecting the membership order. The Bonus balance in the Game Account will be automatically updated respectively. Please note that, after 30 days from Bonus disbursement without having completed game requirements, the remaining Bonus game credits will be canceled, including any Bonus winnings from the same. In addition, in all other cases of cancellation of the active Bonus, before completing game requirements, the remaining Bonus game credits will be canceled, including any Bonus winnings from the same.

After accepting the Bonus, the User may request cancellation of the same by sending a request for cancellation of adhesion to the respective promotion to [email protected].

Promotions involving the assignment of a Bonus related to the obligation of a deposit can be assigned automatically once the deposit has been made or credited to the User's Bonus Balance once the offer/promotion has been accepted and the Terms and Conditions.

For promotions that provide for the assignment of a Bonus related to the obligation of a deposit, to avoid speculative behavior on the Bonuses, in the event that the total or partial withdrawal of the sums previously deposited after the use of the Bonus itself is requested, Swiss4Win reserves the right to proceed with the closure of the Game Account in the manner defined in the Terms and Conditions.

Before any withdrawal is processed, Swiss4Win reserves the right to check every bet of the User, owner of the Game Account, in order to ascertain that no bets have been made that do not comply with the conditions established for the purpose of obtaining the Bonus. For example, the bets with a low risk of loss/ of winning that are made on general elements, the bets that are void following a game event and the so-called "fan bets" that cover several elements at the same time, are considered invalid for the achievement of the game requirement in the context of the Bonus bets (Bonus requirement).

In particular, the “fan bet” is a bet in which you bet on at least 60% or more of the available chances and is considered void for the purpose of achieving the bonus requirement. This condition applies to the following games: Classic Roulette, American Roulette, American Roulette Live, Baccarat Live, Live French Roulette, No Commission Baccarat Live, Spin a Win Live, Quantum Roulette Live, Premium European Roulette.

Even bets on "simple chances" of the roulette game, considered low risk, are considered void for the purposes of achieving the bonus requirement: bets on red and black, on even and odd and on low numbers (1 - 18) high numbers (19 - 36) on the following games: Classic Roulette, American Roulette, American Roulette Live, Live French Roulette, Quantum Roulette Live, Premium European Roulette.

In the event that Swiss4Win encounters an inconsistent game, considered invalid for the achievement of the Bonus requirement, it reserves the right to block any winnings and withdrawals and, if required, to cancel the amount of the residual Bonus credits and winnings derived from Bonus games.

In the context of marketing activities or promotions (hereinafter referred to as "promotions"), Swiss4Win can offer personalized offers (for example Bonuses, Free Spins) to Users who meet the criteria specified by Swiss4Win for the relative promotion; Users who do not meet the requirements will not have access to promotions.

Swiss4Win determines the conditions of the promotions, specifically the type of promotion, the period of validity, the benefits and the criteria for participation, informing Users transparently.

Swiss4Win reserves the right to withdraw or withhold Bonus offers and Free Spins and / or winnings generated by the same if the latter have been incorrectly credited or irregularities of any kind are detected in the User's game behavior.

Promotions offered to the User cannot be forwarded or transferred.

In order to subscribe to a promotional offer, unless otherwise indicated on the promotion page of the Website or in the respective regulations, the player will be shown a message via pop-up containing the details of the promotion itself. The player will have the opportunity to accept or decline the promotional offer.

While playing with Bonuses and Free Spins, you can withdraw your Real Balance at any time. However, by withdrawing your Real Balance, any remaining Bonus Balance and remaining Free Spins will be forfeited.

For promotions that do not require acceptance of the promotion offered via pop-up, unless otherwise indicated on the promotion page of the Website or in the respective regulations, the Bonus can be credited to the Game Account, within maximum of 7 days from the end of the promotion. At the end of the 7 days, the player can claim non-credit within the next 7 days, at the end of which a Bonus can no longer be claimed.

Once credited to the Game Account, a Bonus and all winnings generated by the Bonus remain active for 30 days, after which they automatically lapse.

Order for the use of the various game account balances

During game bets, money is deducted from the User's Game Account in the following order: Winning Bonus (if available – this balance is never withdrawable), Bonus Balance (if available – this balance is never withdrawable) and Real Balance (deposits and winnings generated by the credits played from the Real Balance – withdrawable balance).

In the presence of only the Real Balance, the player has no bonus available, therefore the bets are deducted from the Real Balance and the respective winnings, if realized, will be credited to the latter.

Every single bet, with Bonus game credits , contributes to the achievement of the Bonus requirements - not all games contribute in the same way.

Bonuses can be used on all games on the gaming site, unless otherwise specified in the regulations of the respective promotional offer, whereas the Free Spins may be used exclusively on the selected games, illustrated in the regulations of the respective promotional offer and presented to the User at the time of their disbursement.

In the event of a bet consisting of bonus game credits and real balance, any winnings are credited to the bonus balance net of the bet made with the real balance which is returned in the real balance.

Bonus requirements

The term 'requirement' means the amount of wagers multiplied by the contribution of the selected game with which a Bonus amount must be played, before the winnings can be converted into real money and withdrawn, if applicable.

Below is the contribution by game category in relation to the Bonus requirements:


Percentage Game category Games
100% Slots All games
30% Video poker All games
10% Table games Baccarat (all variants)
Punto Banco (all variants)
Roulette (all variants)
Blackjack (all variants)
10% Live Casino All games


The Bonus requirement is 30 times the Bonus amount, unless otherwise specified in the respective promotion. This means that, for a Bonus of CHF 10, a total of CHF 300 must be wagered on the Slots (game contribution equal to 100%) to achieve the Bonus requirement, while CHF 3'000 will be needed if you choose the Live Casino game type (game contribution equal to 10%).

The User can check the status of the Bonus requirement at any time in his/her "Bonus History" Bonus Game Account.

Free Spins

The Free Spins represent the opportunity of being able to play one or more slots, or at the Live game tables in the form of Golden Chips, without having to use the Real Balance.

At the slots, the Free Spin consists of a free spin where the maximum number of paylines are played, with the stake equal to the minimum bet. The minimum bet varies in relation to the game. The value of the Free Spin for each game is therefore preset and cannot be changed.

Free Spins can be used on the following games: Royal Respin Deluxe with a Free Spin value of CHF 0.09, Big Shots with a Free Spin value of CHF 0.20, Gaelick Luck with a Free Spin value of CHF 0.20, Halloween Fortune with a value of Free Spin of CHF 0.20, Treasure of the Lamps with a Free Spin value of CHF 0.20, Anaconda Wild with a Free Spin value of CHF 0.25 and Great Blue with a Free Spin value of CHF 0.25.

At Live gaming tables, the value of a single Golden Chip is CHF 1.00, unless otherwise specified in the relevant promotion.

Free Spins can never be used with slots equipped with progressive jackpots, since the respective prize pool is determined by players' bets with Real Balance, which contribute to the jackpot amount.

In order to play with Free Spins, the player must accept the use of the latter once the game to which they have been assigned is launched.

Once the bet has been made with the Free Spins, in the event of a win, this will be credited on the Real Balance of the game account. Please note that only the winnings generated by this bet will be credited (net of the value of the Free Spin (the bet made)).

Winnings from Free Spins will be credited to the player's Bonus balance and will be subject to the Bonus game requirements before they can be cashed out. For the game requirement relating to this Bonus, the respective general conditions relating to the Bonus requirements apply.

Free Spins must be used within 7 days of accreditation, unless otherwise specified in the respective promotion, after which they automatically lapse.

For any question about Bonuses and Free Spins, please contact our customer service: [email protected]

These Terms and Conditions are published in different languages for information purposes and to facilitate User orientation. However, in the event of discrepancies between these T&C in other languages and the Italian version, the latter remains binding for both contractual parties.

Date: 01.02.2021 - version 1.2