Software & Connectivity > Connection issues
Check whether the pop-up blocker is enabled in your browser:
Options > Privacy & Security > Permissions > uncheck the box next to “Block pop-up windows” to disable the pop-up blocker altogether.
Microsoft Edge - min ver. 88:
Tools > Pop-up blocker > Click “Turn off pop-up blocker”.
Shift+Command+K or Menu > Preferences > Websites > Pop-up windows > Select “Allow” next to “When visiting other websites”.
Settings > Advanced > Privacy & Security > Content settings > Pop-ups and redirects > uncheck the “Blocked” box
As an alternative:
Pay attention to the notification that appears when trying to open a pop-up window to configure an exception.
Usually, cleaning the browser’s cache and refreshing the page will be enough, but if that isn’t the case, contact our customer service at email@example.com.
All games are in HTML5 format. You therefore simply need to have an updated browser.