Software & Connectivity

Software & Connectivity > Connection issues

Check whether the pop-up blocker is enabled in your browser: 
Options > Privacy & Security > Permissions > uncheck the box next to “Block pop-up windows” to disable the pop-up blocker altogether.
Microsoft Edge - min ver. 88:
Tools > Pop-up blocker > Click “Turn off pop-up blocker”.
Shift+Command+K or Menu > Preferences > Websites > Pop-up windows > Select “Allow” next to “When visiting other websites”. 
Settings > Advanced > Privacy & Security > Content settings > Pop-ups and redirects > uncheck the “Blocked” box
As an alternative:
Pay attention to the notification that appears when trying to open a pop-up window to configure an exception. 

Usually, cleaning the browser’s cache and refreshing the page will be enough, but if that isn’t the case, contact our customer service at

All games are in HTML5 format. You therefore simply need to have an updated browser.

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