Responsible Gaming

Social measure contacts


To prevent any danger, Swiss4Win provides players with prevention measures and tools which can be easily found at any time on the website and in the player’s game account in the “Responsible gaming” section.

If you wish to report any changes in the behaviour or in the financial situation of someone caused by gambling, whether it concerns a family member, a friend or an acquaintance, the team in charge of our social concept program is at your disposal by e-mail at [email protected], by phone at +41 (0) 91 973 71 11 or by mail at the address:

Casinò Lugano SA
Via Stauffacher 1
6901 Lugano

Person in charge of social concept: Yuliya Goncharuk
E-mail address: [email protected] 

Telefono Amico (Anonymous phone counselling)
Visit the website or call the 143
(At your disposal 24 hours a day, 365 days a year)

Gruppo Azzardo Ticino (Gat-P)
Phone n.: 0800 000 330

German –
French –
Or write an email to [email protected]

Phone n.: 0800 040 080

Phone n.: 0800 801 381

Phone n.: +41 (0)31 376 04 01


Moreover, the Gruppo Azzardo Ticino – Prevenzione (GAT-P) and the Istituto di Ricerca sul Gioco d’Azzardo (IRGA) cooperate with cantonal and municipal institutions to coordinate the Social Concept measures by providing specialized consultations about gambling addiction. 

For further support, please visit the website