Responsible Gaming

General information


Gambling on Swiss4Win should be a source of entertainment and leisure. However, we acknowledge that gambling can be considered as something other than an amusement, therefore leading to negative consequences in the life of a person or their relatives.

For us, our customers’ well-being is the main priority. For this reason, we arranged a social measures plan to assist and protect our players, also providing information on how to prevent the risks linked to excessive gambling in addition to modalities of management and support.

We would never want the excitement of playing to induce a compulsive behaviour. Therefore, our website provides information on topics linked to “Responsible gaming” and “Prevention methods”, as well as the different ways to self-exclude from gambling.

What is a compulsive gambling addiction or ludopathy?
It is considered compulsive gambling or ludopathy when the player can’t control their gaming behaviour anymore. The desire of gambling becomes an obsession, which leads to a loss of time and money, other than self-confidence and self-esteem.

There are three phases that describe the development of gambling addiction:

1.    Winning phase
In this phase, players usually win big amounts. This experience creates the illusion that winning may be influenced by one’s actions, other than being purely a matter of luck. The unavoidable consequent losses are considered a result of explainable external causes and are usually concealed. This behaviour becomes an issue when players keep wagering big amounts of money or get to the point of asking loans in order to continue playing. All loans are asked in pursuit of only one goal: continue playing. 

2.    Losing phase
In the next phase, players exclusively use borrowed money. Usually, this phase marks the beginning of a gradual estrangement from family and friends. However, players are still convinced of being able to control their debts.

3.    Desperation phase
Gambling occupies a person’s whole day and prevails on their other interests, leading to a loss of personal relationships, job and reputation.

Here is a list of suggestions to help you play responsibly:

  • Never play if you are tired, depressed, ill or worried about relationship, family or school issues;

  • Only play with amounts intended for leisure or entertainment;

  • Before starting to play, define a maximum amount that you want to use. Any amount played should be reasonably proportioned to your financial situation;

  • Never try to win back what you lost. Usually, the more risk you take, the more the loss will be;

  • Take brakes during the game;

  • Avoid consuming alcohol while gambling; it increases your willingness to take risks and alters your judgement ability;

  • Never think that you can outsmart the system. Gambling is simply based on luck and it doesn’t depend on any kind of special ability. 

Usually, some warning signs could indicate a possible gambling addiction, if they are recognized early on. Our self-assessment test  is a tool that could help you recognize any potential warning sign.

Self-assessment test
If you would like to make sure to play responsibly, a good starting point would be to take our self-assessment test, which can be done anonymously or saved in your own account, so that you can later review it.
If you wish to discuss its results with us, don’t hesitate to contact us at any time.

Prevention methods
Swiss4Win provides many tools to help its users to play responsibly.
You will find all the details in the designated page.

Game Exclusion
Often, a voluntary game exclusion is an effective way of facing gambling issues. In the designated page, you can find all the details about voluntary and/or forced exclusion and the different options at your disposal to autonomously take a time-out from the game.

Contacts and counselling
You can contact our team in charge of social concept at the e-mail address [email protected], by phone at +41 (0) 91 973 71 11 or by mail at the address:

Casinò Lugano SA
Via Stauffacher 1
6901 Lugano

Person in charge of social concept: Yuliya Goncharuk
E-mail address: [email protected]

Telefono Amico (Anonymous phone counselling)
Hotline: 143
(At your disposal 24 hours a day, 365 days a year)