Responsible gaming

Responsible gaming > Forced exclusion

The imposed gambling ban is issued by Swiss4Win in the event that it is found or presumed that you are insolvent, are unable to meet your financial obligations, or play with bets that are disproportionate to your income and / or your goods. The imposed exclusion will also be issued if a specialized service or an authority in charge of social services makes an explicit request. There is no time limit for the request for revocation of an imposed exclusion. Before granting the revocation, it will be verified that the conditions for an exclusion from gaming governed by the law on cash games (LGD) are not met.

In addition, in accordance with Swiss4Win's T&Cs, an exclusion from gaming valid throughout Switzerland may be applied to you if it was found that you disturb the conduct of the games by deception or otherwise, in accordance with art. 42 OGD or a limitation of participation in the games of Casinò Lugano (land and online) if you violate our Terms and Conditions, in accordance with art. 53 LGD.

You couldn't find an answer to your question ?

Ask for support by e-mail

Contact our customer service by e-mail and state your request. An operator will answer you.


Chat with an operator:

Do you wish to speak to an operator in real time? Log in and use Swiss4Win's chat.