Withdrawals > Withdrawal assistance
To make a withdrawal you just need to go on the “Withdraw” page of your game account.
You can withdraw the balance available on your game account at any time, with the exception of your free game credit (bonus balance), which will automatically be cancelled at the time of the withdrawal request.
However, we would like to remind you that those who have a provisional game account may only withdraw what they deposited net of any winnings, in accordance to Article 52 para 3 OGD.
Swiss4Win only allows you to make withdrawals exclusively to a payment account in your name.
Swiss4Win reserves the right to verify the identity of the user and the recipient of the payment account.
Please note that in order to make a withdrawal, your account must be verified. You will be asked for additional verifications related to the selected payment method. You can upload the needed documents in the "Account Verification - Additional Verifications" section, in the following way:
- Credit Card: you will have to send a copy of the front of the card, darkening the 8 central digits on it; if it were necessary to send the back of the card, please remember to darken the 3 digits of the CVV2/CVC;
- Bank transfer: you must send a copy of a bank statement in which the logo of the bank, your name, your last name, the date (not older than 3 months) and IBAN are visible.
Swiss4Win offers the following withdrawal methods:
|Withdrawal method||Fees||Processing times*||Minimum withdrawal amount per transaction||Maximum withdrawal amount per transaction|
|Cards (VISA and Mastercard)||None||Within 2-4 working days||10.00 CHF||3'000.00 CHF|
|Wire transfer||Bank charges||Within approximately 1-2 working days||None||None|
*Processing times are to be taken into consideration after the checks conducted by Swiss4Win.
You can find the list of withdrawals that you made and that are awaiting approval at the top of the “Withdraw” section of your game account. Close to the withdrawal, you will find the “Cancel” button: click on it to cancel your withdrawal and credit that amount back in your game account's real balance.
The limits depend on the payment method chosen. For the Wire Transfer there is neither a minimum nor a maximum limit; you can withdraw the amount you want at any time.
However, please note that a provisional game account user may only withdraw their deposited amount net of any winnings, in accordance with Art. 52 paragraph 3 OGD.
The CLSA Swiss4Win reserves the right to verify the identity of the user or the game account and the recipient of the payment (payment account holder).
Withdrawals made with some payment methods may be subject to fees applied by their bank. These fees are shown in the withdrawal section and will have to be confirmed by you in the payment method section.
Swiss4win reserves the right to charge an administration fee of 5 CHF - which will be deducted from the withdrawable balance - to all users with a provisional game account who ask to withdraw a previously deposited amount. This charge may also apply to all game accounts on which Swiss4Win requires closure with consequent liquidation of the withdrawable balance. We would like to remind you that those who have a provisional game account con only withdraw the deposited amount net of any winnings pursuant to Art. 52 para.3 OGD.